Users complete the task reliably, yet rate the experience low on desirability. These signals point in opposite directions, so the overall
B is an average that hides the tension — it should not be read as uniformly positive.
ABehavioral · Task Success Rate — 96%, above benchmark
FSurvey · UEQ Desirability — 0.40, well below benchmark
Recommended: treat this as a satisfaction risk despite strong task completion, and review the file-selection step before acting on the headline grade.